Privacy policy
1. Introduction
This privacy policy outlines the principles and practices of Lyfe Pilates (referred to as "we," "us," or "our") regarding the collection, use, and disclosure of personal information.
We are committed to protecting your privacy and ensuring the confidentiality of your personal information. By providing personal information to us, you agree to our collection, use, and disclosure of your personal information in accordance with this privacy policy.
We may update this privacy policy from time to time by posting a new version on our website. We encourage you to review our privacy policy periodically to stay informed about our privacy practices.
2. Types of Personal Information We Collect
The personal information we collect falls into several categories: contact details, interaction data, activity history, and sensitive information.
Contact Details: This includes information such as your name, address, email address, and phone number. These details are collected directly from you when you interact with us through various means, including our website, email, phone, and social media.
Interaction Data: We gather data on your interactions with our website, including your IP address, device type, and browsing patterns. This information helps us understand how visitors navigate our website and improve your online experience. We may use tools like cookies to collect this data, and you can manage your cookie preferences through your web browser settings.
Activity History: This includes records of your interactions with us, such as class bookings, inquiries, and participation in surveys or promotions. We track this information to manage our services effectively and provide you with a personalized experience.
Sensitive Information: In the course of providing our services, we may collect health-related information. This is necessary to tailor our Pilates programs to your needs and ensure your safety during sessions. We will only collect and use this information with your explicit consent.
3. How We Collect Personal Information
We collect personal information through various means, including:
Directly from you when you contact us through our website, sign up for our services, or communicate with us via email, phone, SMS, social media, or other methods
Automatically through cookies and other tracking technologies when you interact with our website, social media pages, services, content, and advertisements
From third parties, such as social media platforms, if you interact with us through those services
If you do not wish to have information stored as cookies, you can disable cookies in your web browser settings.
4. Use of Your Personal Information
We use your personal information for the following purposes:
To provide our services to you
For record-keeping and administrative purposes
To communicate with you regarding our services, including sending promotional messages and marketing communications (with your consent)
To improve our services and customer experience
To comply with legal and regulatory obligations
To resolve disputes and enforce our agreements
For recruitment purposes if you apply for a job with us
We may also use your information for purposes related to the primary purpose where you would reasonably expect such use, or other purposes with your consent, or as required or permitted by law.
5. Disclosure of Your Personal Information
We may disclose your personal information to:
Our employees, contractors, and service providers who need the information to perform their duties
Third-party service providers who assist us in operating our business
Legal and regulatory authorities as required by law
Any other party with your consent
We take reasonable steps to ensure that any third-party recipients deal with your personal information in a manner consistent with this privacy policy.
6. Security of Your Personal Information
We are committed to safeguarding your personal information and have implemented various measures to protect it from unauthorized access, misuse, or disclosure. While we strive to protect your information, no security measures are completely foolproof, and we cannot guarantee absolute security.
7. Sensitive Information
We may collect sensitive information (such as health information) to provide you with our services. We will only collect and use this information with your consent and for purposes directly related to our services or as required by law.
If you wish to withdraw your consent to the collection or use of your sensitive information, please contact us using the details provided below. We will process your request within a reasonable timeframe.
8. Links to Other Websites
Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing them with your personal information.
9. De-Identified Information
We may use de-identified information (i.e., information that does not identify you personally) for analytical, educational, or commercial purposes. We will seek your consent before disclosing any de-identified information.
10. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you. If you wish to access or correct your personal information, please contact us using the details provided below. We may need to verify your identity before providing access or making corrections. We will respond to your request within a reasonable timeframe.
11. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
12. Contact Us
For further information about our privacy policy or practices, or to access or correct your personal information, or to make a complaint, please contact us at.